Booking terms

Booking and price: A WhatsApp request does not book a time slot. Before booking, the chauffeur confirms the fare including tax, any applicable tolls charged at cost, and the pickup time and place. The chauffeur confirms the booking in writing once you agree. The confirmed fare stays the same for the agreed journey even if traffic changes. Pay on board by card or in cash.
Hourly chauffeur hire: Hourly hire covers local journeys that return to the pickup point. Waiting at the appointment counts towards the booked slot of at least 3 hours. The outbound and return journeys together are limited to 60 km. Journeys to or from an airport are booked as transfers.
Included waiting time: Transfers include 45 minutes of waiting for an airport pickup and 15 minutes at a street address, starting at the agreed pickup time, or when the chauffeur arrives if they are late. Airport pickups include terminal meet and greet and standard parking. If your flight is delayed, contact the chauffeur to agree a new pickup time, subject to availability. A flight delay alone carries no extra charge.
Additional waiting: After the included waiting time, extra time actually spent waiting is charged at €1 per minute including tax, with the customer’s agreement and subject to the chauffeur’s availability. Any extra charge is paid on board.
Cancellation and no-show: There is no cancellation or no-show fee. If you cannot make it, please let the chauffeur know on WhatsApp as soon as possible. If you do not reply by the end of the included waiting time, the chauffeur will let you know before leaving the pickup point.
Complaints and mediation: Please contact the operator first if you have a complaint. Operator contact details. If the complaint remains unresolved, consumers can contact the following mediator free of charge. To be completed before publication